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apartamenty dwie wody 

Terms & Conditions

Welcome to Dwie Wody. By using our services, you agree to the following terms, created to ensure a safe and comfortable stay for all guests in an atmosphere of peace and quiet.

General Rules & 14+ Policy

  • Dwie Wody is a space designed for adults and guests aged 14 and above.
     

  • By making a reservation, you confirm that all guests meet the minimum age requirement.
     

  • Smoking and the use of e-cigarettes are strictly prohibited throughout the property (except in designated outdoor areas).

Reservations & Check-in

  • Check-in begins at 3:00 PM on the day of arrival and ends at 11:00 AM on the day of departure.
     

  • Quiet hours are observed from 10:00 PM to 6:00 AM, preserving the calm and peaceful character of the property.
     

  • Cancellations and reservation changes are subject to individual terms specified at the time of booking.

Payments

  • Payment is accepted by card, bank transfer, or cash.

  • Rates may vary depending on the season and current availability.

Wellness Area (Sauna & Jacuzzi)

  • Guests have unlimited access to the garden sauna and jacuzzi.

  • Use of the wellness area is at your own responsibility. Please read the operating instructions before using the facilities.

  • For safety reasons, the use of glassware is not permitted in the wellness area.

Pets

  • The owner is responsible for their dog’s behaviour and for any damage caused by their four-legged companion.

  • Dogs must be kept on a lead while on the property. Your dog is in a new environment, surrounded by unfamiliar smells and may meet other dogs. Something may excite or provoke them, so please help us ensure everyone’s safety.

  • Please walk your dog outside the property. The area beyond our grounds is much more interesting for four-legged visitors, with plenty of new scents, fields and meadows where they can run around and take care of their needs.

  • If your dog relieves itself on the property, the owner must clean up after it immediately. Dog waste should be disposed of in the designated bin indicated by the property manager. We have created this beautiful place so that all our guests can feel comfortable and enjoy their stay without encountering any unpleasant surprises.

  • Please do not leave your dog alone in the apartment for long periods of time. When planning a full-day trip, please take your four-legged companion with you. No one likes being left alone all day in an unfamiliar place. Dogs may become distressed and express their loneliness by barking, whining or howling. Unfortunately, we are unable to help them in such situations.

  • Please do not allow dogs onto the sofas or beds. We also ask that sofas be covered with blankets brought by the dog’s owner. If you do not have a blanket, we will be happy to provide one. We are the owners of three wonderful dogs — Tusi, Misi and Homer — whom you may already have met. They also jump onto the sofas and watch television with us, but we always protect the furniture from hair and dirt. We kindly ask you to do the same. Every guest of our guesthouse appreciates the cleanliness we provide, so please leave the sofas in the condition in which you would like to find them.

  • The property owner reserves the right to enter the apartment and inspect its condition before check-out. Dogs will be dogs, so if something has happened unintentionally, please let us know so that we can discuss it.

Responsibility & Safety

  • Guests bear full financial responsibility for any damage to or destruction of furnishings and technical equipment caused by them.

  • The property is not responsible for Guests’ belongings left in the apartments or garden area.

  • For safety reasons, please ensure that the apartment entrance doors are locked at all times.

Video Surveillance and Personal Data Protection (GDPR)

  • To ensure the safety of Guests, employees and other persons present on the Property, as well as to protect property and clarify any potential disputes, a video surveillance system (CCTV) is in operation on the Property.

  • The legal basis for processing Guests’ personal data in the form of their image is the Controller’s legitimate interest (Article 6(1)(f) of the GDPR), consisting in ensuring the safety of persons and property.

  • The surveillance system covers only common areas accessible to the public, in particular: [e.g. the car park, the area surrounding the building, corridors, reception and entrances to the Wellness area].

  • Surveillance does not under any circumstances cover rooms in which Guests’ privacy could be infringed, i.e. guest rooms, bathrooms and toilets, changing rooms or the interior of the sauna.

  • Areas under surveillance are clearly marked with appropriate information signs (camera pictograms) displayed in visible locations.

  • Surveillance recordings (camera footage) are stored by the Controller for up to 60 days from the date of recording. After this period, recordings are automatically and permanently overwritten unless, due to special circumstances (e.g. the need to preserve evidence for police or court proceedings), a particular recording must be retained for a longer period.

  • Surveillance data may be disclosed exclusively to entities legally authorised to obtain personal data (e.g. the Police or Public Prosecutor’s Office) or to entities supporting the Property’s operations (e.g. a security company or camera-system service provider) under data-processing agreements.

  • Each Guest has the right to access surveillance recordings (provided this does not infringe the rights and freedoms of others), request the restriction of processing and lodge a complaint with the supervisory authority—the President of the Personal Data Protection Office (PUODO).

  • Guests’ other personal data is processed solely for the purpose of providing reservation and accommodation services, in accordance with our Privacy Policy and the provisions of the GDPR.

  • The personal data controller is Renthis Estate Sp. z o.o., ul. Sienna 86/6, 00-815 Warsaw. The full privacy notice concerning personal data processing and video surveillance is available at the Property’s Reception and on its website.

Reservations by Telephone or Email and Deposit Payment Terms

  • When an apartment is booked by telephone or email, payment of a deposit equal to 30% of the total booking value is required to confirm the booking and grant it guaranteed status. The deposit must be paid into the Service Provider’s bank account no. 80 1600 1462 1079 6772 4000 0001 held with BNP Paribas Bank.

  • The deposit referred to in paragraph 1 must be credited to the Service Provider’s bank account, or the Client must email an official bank-generated transfer confirmation, within no more than two business days from the date of the provisional booking.

  • If the deposit is not paid or the confirmation is not provided within the period specified in paragraph 2, the provisional booking will be automatically cancelled. The Client will be notified by email or telephone.

  • No later than the next business day after the deposit has been credited (or a valid transfer confirmation has been received), the Service Provider will send the Client an official booking confirmation by email, together with a summary of the accommodation terms.

  • The remaining balance, amounting to 70% of the total booking value, must be paid by the Client on the day of arrival, no later than when the apartment keys/access codes are handed over.

  • The remaining balance may be paid on arrival in cash, by payment card, via BLIK or by prior bank transfer, provided that the funds are credited to the Service Provider’s account no later than the check-in date.

  • Failure to pay the remaining balance on the day of arrival entitles the Service Provider to refuse to hand over the keys and to terminate the agreement due to the Client’s fault. In such a case, the deposit paid is non-refundable.

  • The deposit is non-refundable if the Client cancels the stay, subject to mandatory consumer protection laws and circumstances resulting from force majeure. Matters concerning the deposit that are not regulated herein shall be governed by Article 394 of the Polish Civil Code.

Cancellation of Bookings Made Directly on the Website and Refund Policy

  • The Client may cancel a booked stay (a booking made through the website www.dwiewody.com) at any time before the scheduled start of the stay.

  • The cancellation notice must be submitted in writing (e.g. by email to kontakt@dwiewody.com).

  • If the Client cancels a booking made through dwiewody.com that was paid in full at the time of booking, the Property may deduct part of the amount paid as lump-sum compensation for administrative costs and losses resulting from its inability to rebook the accommodation.

  • The refund amount depends on when the cancellation notice is submitted:

    • 60 days or more before the scheduled start of the stay—the Client will receive a refund of 90% of the amount paid.

    • From 59 to 30 days before the scheduled start of the stay—the Client will receive a refund of 50% of the amount paid.

    • Fewer than 30 days before the scheduled start of the stay—the amount paid is non-refundable (0% refund).

  • The deductions specified above correspond to the average costs and losses incurred by the Property as a result of a booking being cancelled within the relevant period.

  • Any refund due will be issued within 14 days of the Property receiving the cancellation notice, using the same payment method used by the Client, unless the Client expressly agrees to another refund method.

Complaints Procedure

  • The Client has the right to submit a complaint if the Service provided does not comply with the agreement or these Terms and Conditions (e.g. due to the apartment’s defective technical condition or its amenities differing from those described in the offer).

  • The Client may submit a complaint in any form. For evidentiary purposes, it is recommended that complaints be submitted in one of the following ways:

    • In writing to the Service Provider’s registered office: Renthis Estate sp. z o.o., ul. Sienna 86/6, 00-815 Warsaw.

    • By email to: kontakt@dwiewody.com.

  • To expedite the handling of the complaint, it is recommended that the submission include the Client’s contact details (full name, telephone number and email address), booking number or details of the stay (dates of stay and apartment number), a detailed description of the issue identified and the Client’s requested remedy (e.g. a price reduction or rectification of the defect).

  • The Service Provider will review the complaint within 14 days of receiving it.

  • The response to the complaint will be sent to the Client on paper or another durable medium (e.g. by email to the address provided in the complaint).

  • If the Service Provider fails to respond within the period specified in paragraph 4 to a complaint submitted by a consumer—or by a natural person entering into an agreement directly related to their business activity where the agreement is not of a professional nature for that person—the complaint will be deemed justified.

Personal Data Protection (GDPR)

  • The controller of the personal data of Clients and persons using the apartment booking services is Renthis Estate Sp. z o.o., with its registered office at ul. Sienna 86/6, 00-815 Warsaw, entered in the National Court Register (KRS) under number 0000636118, Tax Identification Number (NIP): 5272779276, National Business Registry Number (REGON): 365370961, hereinafter referred to as the “Controller”.

  • The Controller may be contacted regarding personal data protection matters by email at kontakt@dwiewody.com or in writing at the address of the Controller’s registered office.

  • The Client’s personal data is processed for the following purposes:

    • Entering into and performing the booking agreement and providing hotel accommodation/apartment rental services (Article 6(1)(b) of the GDPR).

    • Complying with the Controller’s legal obligations, particularly issuing and retaining invoices and accounting documents (Article 6(1)(c) of the GDPR).

    • Pursuing or defending against claims (e.g. in the event of damage to an apartment), which constitutes the Controller’s legitimate interest (Article 6(1)(f) of the GDPR).

    • Direct marketing of the Controller’s own services (Article 6(1)(f) of the GDPR) or on the basis of the Client’s separately granted consent (Article 6(1)(a) of the GDPR).

  • Personal data may be disclosed to entities supporting the Controller’s operations, including online booking-system providers, payment processors, accounting firms, cleaning companies—to the extent necessary to provide the service—and providers of legal and IT services.

  • Personal data will be retained for the period necessary to perform the agreement and subsequently for the period required by law (e.g. five years for tax purposes) or until any potential claims become time-barred.

  • The Client has the right to access their personal data and to request its rectification or erasure (the “right to be forgotten”), restrict its processing, receive it in a portable format, object to its processing and withdraw consent at any time where processing is based on consent.

  • The Client has the right to lodge a complaint with the supervisory authority—the President of the Personal Data Protection Office (PUODO)—if they believe that the processing of their personal data infringes the GDPR.

  • Providing personal data is voluntary but necessary to make a booking and provide the apartment rental service. Refusal to provide the data will make it impossible to enter into the agreement.

  • Detailed information on the processing of personal data and the use of cookies is provided in the Privacy Policy, available at www.dwiewody.com/polityka-prywatnosci.

Operating Entity

The owner of the “Dwie Wody” property in Zakrzewo and the website www.dwiewody.com is Renthis Estate Sp. z o.o., with its registered office at ul. Sienna 86/6, 00-815 Warsaw, entered in the National Court Register (KRS) under number 0000636118, Tax Identification Number (NIP): 5272779276, and National Business Registry Number (REGON): 365370961.

Time to unwind and plan your stay

Ready to experience Dwie Wody?

Experience comfort and understated luxury in the heart of nature in Zakrzewo. Unwind in our thoughtfully designed apartments, enjoy the garden sauna and jacuzzi, and create lasting memories with a view of two waters.

We’ve created a space where every guest can find their own corner of complete stillness across the expansive, green surroundings.

Relax on comfortable sun loungers on the sunny patio, or retreat to hammocks set in the shade of trees — perfect for reading to the gentle rustle of leaves.

In the evening, a dedicated fire pit becomes a magical gathering place, where you can experience the authentic charm of coastal village life beneath a star-filled sky.

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